Apex Electrical and Solar

Returns and Refunds Policy

Last updated: 27 July 2026

This policy explains how Apex Electrical and Solar handles product returns, refunds, exchanges, supplier warranties and repair-related issues.

General Return Requirements

Please contact us before returning any product. Products should be unused, undamaged, in original packaging where possible, and returned with all accessories, manuals and proof of purchase. We may need to inspect and test electrical, solar and air conditioning products before approving a refund or exchange.

Incorrect, Damaged or Defective Goods

If goods are incorrect, damaged on delivery or defective, contact us as soon as possible with photos, order details and a description of the issue. We will assess the product and, where required by law or warranty terms, arrange repair, replacement, exchange or refund.

Unwanted Products

Unwanted products may be considered for return if they are unused, complete and suitable for resale. Return delivery costs may be for the customer unless the return is due to our error or a confirmed defect.

Special Orders and Custom-Cut Goods

Special-order items, installed products, custom-cut cable, custom-made assemblies, opened electrical components, used batteries, programmed devices and items damaged by incorrect installation or misuse may not be returnable except where South African law requires otherwise.

Refund Timing

Approved refunds are processed to the original payment method or another agreed method after inspection and approval. Bank and payment provider processing times may apply.

Manufacturer Warranties

Many products carry supplier or manufacturer warranties. Warranty periods and conditions differ by brand and product type. Warranty claims may require serial numbers, installation records, proof of purchase, photos, fault descriptions and supplier assessment.