Apex Electrical and Solar

Privacy Policy

Last updated: 27 July 2026

This privacy policy explains how Apex Electrical and Solar collects, uses, stores and protects personal information in line with South African privacy principles, including POPIA.

Information We Collect

We may collect names, surnames, business names, phone numbers, email addresses, billing and delivery addresses, quote details, repair pickup details, order details, payment status, website messages, technical site information and communication records.

Why We Use Personal Information

We use personal information to respond to enquiries, prepare quotes, process orders, arrange delivery, book repair pickups, provide services, send order or service updates, manage accounts, prevent fraud, comply with legal duties and improve the website.

Sharing of Information

We may share only the information needed with payment processors, delivery providers, product suppliers, installers, repair partners, hosting providers, email/SMS/Telegram notification providers, accounting providers and legal or regulatory authorities where required.

Security

We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet system is completely risk-free, but we take privacy and security seriously.

Retention

We keep personal information only for as long as needed for the purpose collected, warranty or service records, accounting records, legal obligations, dispute handling and legitimate business administration.

Your Rights

You may ask what personal information we hold about you, request correction or deletion where appropriate, object to certain processing, withdraw consent where processing depends on consent, or lodge a complaint with the Information Regulator of South Africa.

Contact for Privacy Requests

Email info@apexelectricalandsolar.co.za for privacy-related requests.